LEGAL & POLICIES

Last updated: May 2026

Terms & Conditions

Overview

These Terms & Conditions govern your use of rutledgeatelier.com and any purchases or custom project agreements made through Rutledge Atelier. By using our site or engaging our services you agree to the following terms.

Our Services

Rutledge Atelier operates as a boutique procurement and custom fabrication firm. We offer three primary services: ready-to-ship products available for purchase through our online shop, custom fabrication services coordinated through our maker network, and full-scope procurement and project management for hospitality and residential projects.

Custom Orders — Final Sale

All custom and made-to-order pieces are final sale. Because custom work is produced specifically for your project — to your specifications, in your chosen materials, finishes, and dimensions — no returns or exchanges are accepted once production has begun. Throughout the production process, Rutledge Atelier provides progress updates and approval checkpoints so clients can review work in progress and request adjustments where possible. Please note that changes requested after certain stages of production may result in additional fees.

Deposits & Payment

Custom and full-scope projects require a 70% deposit to initiate production. The remaining balance is due prior to delivery or installation. Production does not begin until written approval and deposit payment are received.

Ready-to-ship purchases made through our online shop are charged in full at the time of purchase.

All payments are made to Rutledge Atelier. We manage distribution to each maker and oversee all production scheduling on your behalf.

Lead Times

Lead times vary by product and maker. Typical estimates are as follows:

Upholstery and soft goods — approximately 6 weeks. Custom furniture and case goods — approximately 12 weeks. Custom rugs — approximately 3 months. Ready-to-ship and short-lead items — approximately 4 to 8 weeks.

Lead times are estimates and may be affected by material availability, production schedules, or circumstances beyond our control. We communicate proactively about any changes to your timeline.

Trade Pricing

Rutledge Atelier's compensation is built into our makers' pricing. Verified trade clients receive trade-equivalent pricing with no added markup. Trade status is verified through our Trade Application process.

Intellectual Property

All content on rutledgeatelier.com — including photography, copy, branding, and design — is the property of Rutledge Atelier and may not be reproduced without written permission.

Changes to These Terms

Rutledge Atelier reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our site or services constitutes acceptance of the updated terms.

Shipping

Shipping is billed separately from the cost of goods and is managed through Rutledge Atelier. Shipping costs will be outlined in your proposal or communicated prior to delivery for ready-to-ship purchases. Risk of loss transfers to the client upon delivery. Rutledge Atelier is not responsible for damage that occurs after delivery has been accepted.

Damage Claims

All pieces should be inspected upon delivery. Any damage must be reported to Rutledge Atelier within 48 hours of receipt with photographic documentation. Claims submitted after 48 hours may not be eligible for resolution.

Returns & Maker Policies

Custom & Made-to-Order Items

All custom and made-to-order pieces are final sale. No returns or exchanges are accepted.

Ready-to-Ship Items

Returns on ready-to-ship items are handled on a per-maker basis. Each maker sets their own return policy and all returns are subject to the individual maker's terms. Please refer to the policy listed on each maker's page in our Artisan Directory before purchasing. Rutledge Atelier facilitates all return communications and acts as your single point of contact, but final return eligibility and resolution are governed by the maker's individual policy.

Return shipping costs are the responsibility of the client unless the item arrives damaged or defective.

Privacy Policy

What We Collect

When you use rutledgeatelier.com or contact us directly, we may collect your name, email address, phone number, company name, and project information you voluntarily provide through our forms. If you make a purchase through our shop, billing and shipping information is collected and processed securely through Squarespace's payment system.

How We Use Your Information

We use your information to respond to inquiries, process orders, manage your project, and send you updates relevant to your work with us. With your consent we may also send you our newsletter featuring new arrivals, maker spotlights, and project features. We do not sell your information to third parties. Ever.

Email Communications

If you sign up for our newsletter or contact us through the site, you may receive email communications from Rutledge Atelier. You can unsubscribe at any time using the link at the bottom of any email.

Cookies

This site uses cookies to improve your browsing experience and analyze site traffic. By using our site you consent to the use of cookies. You can adjust your browser settings to decline cookies if you prefer.

Third Party Services

Our site is built on Squarespace and uses Flodesk for email marketing. These platforms have their own privacy policies which govern how they handle data on our behalf.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. Contact us at helen@rutledgeatelier.com with any privacy requests.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Questions about any of our policies?

Contact us at helen@rutledgeatelier.com — we're happy to clarify anything before you commit to a project.