How It Works
The moment you fill out a form—whether it’s a Trade Application, Custom Inquiry, Quote Request, or even just a question—you’ve already taken the first step. Our dedicated sales representative will be in touch within 24 hours to guide you through the next phase.
From there, we tailor the experience to your needs. Whether you prefer samples, catalogs, video chats, or a quick back-and-forth by email, we meet you where you are—offering as much or as little support as you’d like.
Once we understand your project, we’ll send a detailed quote outlining pricing, lead times, and direct contact information so you know exactly who’s involved. While we act as your liaison with each artisan, everything is transparent—there’s no wizard behind the curtain. Want to speak with the maker directly? We’re happy to connect you.
You’ll make payment through Rutledge Atelier, allowing for one streamlined transaction—even if your order includes pieces from multiple artisans. Before checkout, we’ll share each maker’s individual policies on shipping, returns, and timelines so there are no surprises.
When your order is complete, we’ll update you on shipping and ensure it arrives as beautifully as intended. And when your next project comes around? Just visit our website or drop us an email—we’re here for every step, every time.
Not ready to place an order but curious to learn more? No problem. Reach out anytime—no application required.
